In an Avaya Oceana®, the Supervisor Reporting Dashboard provides real-time reporting capabilities. Using Avaya Workspaces, supervisors can run real-time reporting dashboards to monitor up-to-date statistics for your contact center and resources. You can view changes in call activity in real-time using the Supervisor Reporting Dashboard. Avaya Analytics™ provides the real-time data for your dashboards. For more information about using the Supervisor Reporting Dashboard, see Using Avaya Workspaces for Avaya Oceana®.

For detailed information about realtime measures, data, and reports that Avaya Analytics™ provides, see Avaya Analytics™ Data Dictionary available on the Avaya Support website at https://support.avaya.com.