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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Filter
No results found
Search suggestions:
Use fewer tags and filters.
Use different search terms.
Filters
Reset
Apply filter
Library
Avaya Links
Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Română
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
Using Avaya Analytics™ Reports for Avaya Oceana®
Table of Contents
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Legal
Introduction
Purpose
New in this release
Overview
Avaya Analytics™ overview
Historical reports overview
Avaya Analytics™ concepts
User roles
Subscription of reports
Getting Started
Logging on to Avaya Analytics™
Avaya Analytics™ home page field descriptions
Shared Reports page field descriptions
Standard Historical Reports page field descriptions
Reports page field descriptions
Daily page field descriptions
Reports page field descriptions
Monthly page field descriptions
Reports page field descriptions
Call Profile page field descriptions
Configuring the default landing page
Configuring the default language
Configuring the default time zone
Configuring the number of columns and rows in a grid
Configuring email addresses
Changing the user's password
Real-time reports
Real-time reports overview
Managing historical reports
Historical reports overview
Historical reports summary
Historical reports summary overview
Account by Agent Summary
Agent By Routing Service
Agent Configuration
Agent Login/Logout Summary
Agent Not Ready By Reason Code
Agent Performance
Agent Performance Summary
Agent Performance Top 5 and Bottom 5
Agent Compare
Agent Behaviour
Agent Trace
Contact Center Performance Summary
Engagement
Contact Detail Summary
Messaging Engagement Summary
Routing Service Summary
Supervisor
Supervisor Activity
Supervised Agent Activity
Supervised Agent Compare
Time Series
VDN Summary
Historical reports daily summary
Historical reports daily summary overview
Account by Agent Daily Summary
Agent By Routing Service Daily
Agent Not Ready By Reason Code Daily
Agent Performance
Agent Performance Summary Daily
Agent Performance Top 5 and Bottom 5 Daily
Agent Compare Daily
Agent Behavior Daily
Contact Center Performance Summary Daily
Routing Service Summary Daily
Supervisor Daily
Supervisor Activity Daily
Supervised Agent Activity Daily
Supervised Agent Compare Daily
Time Series Daily
VDN Summary Daily
Historical reports monthly summary
Historical reports monthly summary overview
Account by Agent Monthly Summary
Agent By Routing Service Monthly
Agent Not Ready By Reason Code Monthly
Agent Performance
Agent Performance Summary Monthly
Agent Performance Top 5 and Bottom 5 Monthly
Agent Compare Monthly
Agent Behavior Monthly
Contact Center Performance Summary Monthly
Routing Service Summary Monthly
Supervisor Monthly
Supervisor Activity Monthly
Supervised Agent Activity Monthly
Supervised Agent Compare Monthly
Time Series Monthly
VDN Summary Monthly
Call Profile reports
Call Profile reports overview
Enhanced Call Profile reports
Call Profile Abandoned
Call Profile Active Time Duration
Call Profile Answered
Call Profile Waiting in Queue
Resources
Documentation
Finding documents on the Avaya Support website
Avaya Documentation Center navigation
Training
Support
Using the Avaya InSite Knowledge Base
Home
Using Avaya Analytics™ Reports for Avaya Oceana®
__references__
Subscribing to a dossier
Subscribing to a dossier
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Entire Document
Last Updated :
Apr 21, 2021
|
Getting Connected
Avaya Analytics
Using
4.3.2
Table of Contents
Prolog information
Metadata
Keywords:
You can subscribe to any dossier to receive updated copies of that dossier in the chosen format.
Log in to
Avaya
Analytics™
.
On the
Home
page, in the navigation pane, click
Shared Reports
.
In the content pane, click
Standard Historical Reports
.
STEP RESULT:
Avaya
Analytics™
displays the
Standard Historical Reports
page.
In the content pane, click
Call Profile
.
Click the required dossier.
ADDITIONAL INFORMATION:
To select an appropriate call profile dossier, see
Chapter 9: Call Profile Reports
.
On the dossier list page, under the name of the dossier for which you want to create a subscription, do one of the following:
In the
Large Icons
view, click the
Subscriptions
link below the icon of the report.
In the
List
view, click the
Subscriptions
icon in the
Actions
column.
Click
Add
to add the type of subscription.
ADDITIONAL INFORMATION:
For information about the type of subscriptions, see
Subscription of reports
.
In the
Name
field, type a name for the subscription.
STEP RESULT:
The
Dossier
field displays the name of the dossier.
In the
Schedule
field, select a schedule from the list for the subscription.
Click
To
to add more recipients for the subscription.
In the
Delivery Format
field, select one of the following formats to send the dossier:
PDF
: To deliver the dossier in Adobe Portable Document Format (PDF).
MSTR
: To deliver the dossier in Historical Reporting (
.mstr
) format.
Click
PDF Settings
to change the PDF page formatting for the dossier.
In the
Range
field, select from the following options:
ADDITIONAL INFORMATION:
This Page
: Current page
This Chapter
: Current chapter
Entire Dossier
: Entire dossier
In the
Detail Level
field, select from the following options:
ADDITIONAL INFORMATION:
Full page views
: Exports a snapshot of each page and each individual visualization
Each visualization as a page
: Exports full details of individual visualizations
Both
In the
Grid Settings
field, select from the following options:
ADDITIONAL INFORMATION:
Scale to page width
: Fits the grid's width onto one PDF page width
Extend colums over pages
: Breaks a wide grid onto numerous pages
Select the
Send a preview now
checkbox to send a preview immediately.
In the
Subject
field, type a description for the dossier.
In the
Message
field, type the message to be emailed along with the dossier.
To include the report in a zip file, do the following:
Expand
Advanced Options
.
Optional:
Select the
Password Protect Zip File
check box to provide a password to protect the zip file.
Type a password for the zip file.
In the
Zip File Name
field, type the name for the zip file.
Select the
Do not deliver after
check box and select the date from the calendar, to specify a date after which the dossier delivery must stop.
Click
OK
.
STEP RESULT:
Avaya
Analytics™
sends the dossier to the specified email address.
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