Installing the TSAPI Windows client

Last Updated : Aug 18, 2023 |

Before you begin

If you are upgrading from the Avaya Computer Telephony (Avaya CT) TSAPI Windows (TS Win32) client to the Avaya Aura® Application Enablement Services TSAPI Windows 32-bit or 64-bit client, you must remove the Avaya CT TS Win32 client before you install the Avaya Aura® Application Enablement Services TSAPI Windows client.

Note:

You must uninstall the previous version of the Avaya Computer Telephony (Avaya CT) TSAPI Windows client from your system before installing the new version.

About this task

Use the following procedure to install the TSAPI Windows client.

Note:

Use the network drive-based installation procedure to install a significant number of TSAPI Windows clients. For information about network-based installation and setting up configuration files (tslib.ini), see Customizing the tslib.ini file before installation.

Important:

Ensure you complete the instructions for downloading and saving the installation files to your computer. For more information, see Downloading software from PLDS.

Procedure

Log on to your computer as a user with administrator permission or any equivalent permissions.
Go to the directory containing the TSAPI Windows client files you downloaded, and double-click setup.exe.

Setup displays the Welcome dialog box.
Click Next.
Setup searches for any older versions of the TSAPI client.
- If setup detects the Avaya CT TS Win32 client, it issues the following warning:
```
The Avaya CT Win 32 Client needs to be uninstalled before the installation can continue.
```
  Click OK, to exit the installation program.
- If setup detects an earlier, incompatible version of the Avaya Aura® Application Enablement Services TSAPI client, it displays a dialog box with the message:
```
Setup has detected an older version of the Avaya Aura Application Enablement Services TSAPI Client on your system. This version needs to be removed before the installation can continue. Would you like Setup to remove this version for you now?
```
Click Yes to remove the earlier version of the TSAPI client software automatically. Your existing TSAPI client configuration settings is preserved.

After completing the search, the setup displays the License Agreement dialog box.
Carefully review the license agreement. Select I accept the terms of the license agreement, and then click Next. Setup displays the Choose Destination Location dialog box.
Click Next to accept the default destination folder. The default destination folder for TSAPI 32-bit client is C:\Program Files (x86)\Avaya\AE Services\TSAPI Client and the default destination folder for TSAPI 64-bit client is C:\Program Files\Avaya\AE Services\TSAPI Client .

Setup displays the AE Services Server Configuration dialog box.
Complete the AE Services Server Configuration dialog box.

The information you specify in this dialog box is saved in the tslib.ini file. If you do not have this information, see Installing the TSAPI Windows client without the hostname and the IP address.
1. In the Host Name or IP Address field, type a valid hostname or IP address of the AE Services Server, for example:
  
  192.168.123.44 (IP address)
  
  aeserver1 or aeserver.company.com (host name)
2. In the Port Number field, select the required port among the available ports (450 for unencrypted and 453 for encrypted) from the dropdown. By default, unencrypted port 450 is disabled and encrypted port 453 is enabled. If your installation uses multiple AE Services Server, click Add to List.
3. You can repeat substeps a and b to add multiple host names or IP addresses to the Configured AE Services Servers list box.
  
  Note:
  If Setup detects a previously installed TSAPI client or a previous tslib.ini file, it will display the list of previously configured AE Services Servers (along with the default port) in the Configured AE Services Servers dialog box. If you reuse any of the same AE Services Servers from the list, you can click Next to proceed. Otherwise, you can delete the AE Services Servers that are not required.
4. Click Next.
  
  Setup displays the Ready to Install the Program dialog box.
Click Install to begin the installation.

Setup displays the Setup Status dialog box as it installs files, and then displays the Installation Wizard Complete dialog box.
From the Installation Wizard Complete dialog box, click Finish to exit the Setup.

Next Steps

Verify that the components in your configuration can communicate. For more information, see Verifying the TSAPI Windows client installation.

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