Onsite Avaya technicians use the EASG site certificates to respond to EASG challenges when accessing a server. The technician generates and provides the EASG site certificate to the customer. The customer loads the EASG site certificate onto each Avaya Breeze® platform server to which they want to grant the technician access.

The EASG site certificate only allows access for the Avaya technician. Other users, including other Avaya technicians cannot use it. After the technician completes their work, the customer can remove the EASG site certificate from the server or it is automatically removed by the EASG software when the site certificate expires.