All incoming and outgoing calls between the PSTN and the enterprise can use Call Intercept snap-ins that run on Avaya Breeze® platform. Call Intercept snap-ins can be used regardless of the type of endpoint or trunk being used, but not on station-to-station calls within the enterprise.

Call Intercept snap-ins are based on the called party or the calling party. The called party snap-in or the calling party snap-in refers to the configuration data to determine the call handling.

Hello World Snap-in that is delivered with the standard product software image is an example of a Call Intercept snap-in.

Outbound Calling snap-ins can start calls to play prerecorded announcements and detect button presses from the called phone. Multi-channel Broadcast Snap-in is an example of an Outbound Calling snap-in.

Outbound Calling snap-ins can also start two-party calls to connect two participants in a call. The calling party is called first and after receiving an answer, a call is initiated to the called party. After the called party answers, both participants can talk to each other. The Click to Call application that is delivered with the standard product software image is an example of a two-party Outbound Calling snap-in.

Callable snap-ins can receive calls. For information about administering Callable snap-ins, see Administering Avaya Breeze® platform.

HTTP-invoked snap-ins perform an action on receipt of an incoming HTTP request. For example, when the HTTP-invoked snap-ins receive an incoming HTTP request, Dynamic Team Formation Snap-in creates a Scopia or Avaya Equinox® Conferencing video conference. The snap-in also sends the conference URL to the email and SMS recipients.

Multi-channel Broadcast Snap-in that is delivered with the standard product software image is an example of an HTTP-invoked service.