Avaya products are powered by Avaya Breeze® platform. It enables the user to do the following:
Develop the snap-ins, without developing the platform to deploy and invoke snap-ins.
Perform the following operations:
Intercept calls to and from the enterprise.
Redirect calls to an alternate destination.
Block calls and optionally play an announcement to the caller.
Change the caller ID of the calling or called party.
Place an outbound call for playing announcements and collecting digits.
Use web services for added functionality.
Make webpages and web services available for remote browsers and applications.
Add or replace trust and identity certificates for increased security.
Create custom connectors that provide access to an external application or service.
Avaya Breeze® platform provides:
Unified Communications and Contact Center customers and Business Partners the ability to deliver capabilities using the skill sets of enterprise and cloud application developers.
A robust Software Development Kit (SDK) with an easy-to-use API. Developers need not understand the details of call processing to develop new capabilities.
A Collaboration Bus that snap-ins can use to leverage capabilities through a point-to-point model and publish or subscribe to messaging patterns.
A Common Data Manager framework that snap-ins can use to access common information stored on System Manager.
Connector snap-ins that provide access to email and conferencing host applications.
