When writing sentences, follow the pattern of subject, verb, and object. Try to keep the subject and verb close together. Look for interrupters in long sentences, such as however and therefore. You can often use the interrupter to start a new sentence.
Where possible, avoid repetition. Do not add more sentences than you need.
Preferred
Discouraged
The standby applications do not process contacts. Therefore, you can stop and patch them without shutting down the Contact Center.
The standby applications do not process contacts; therefore, you can stop and patch them without shutting down the Contact Center.
The task pane is grouped into four categories: System Status, Applications, Cluster Configuration, and System Configuration.
The task pane is grouped into four categories. These categories are: System Status, Applications, Cluster Configuration, and System Configuration.
