Do not use the first person. To make a suggestion or a recommendation to the reader, use the third person. Specifically, use the noun Avaya instead of the pronoun we.
Important:
The phrase Avaya recommends can introduce ambiguity if the suggestion or recommendation is a requirement. Evaluate any occurrences of Avaya recommends and rewrite if the recommendation is a requirement.
Preferred
Discouraged
Avaya recommends that you change IMAPI passwords regularly for the sake of security.
Change IMAPI passwords regularly.
We recommend that you change IMAPI passwords regularly.
Avaya recommends that you customize the following prompts for ease of use.
Customize the following prompts.
It is recommended that you customize the following prompts.
