Changing the agent state after RONA

Last Updated : May 27, 2024 |
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You can handle multiple interactions simultaneously. If you do not answer another incoming interaction for a specified time, the incoming interaction goes to Redirect On No Answer (RONA). You become unavailable to receive further interactions. To start receiving interactions, you must change your state to Ready.
  1. On the top toolbar, click your name.
  2. To change the state to Ready, click Go Ready.
Related linksHandling Multiple Digital Interactions and Agent RONA