Making a call using search functionality

Last Updated : Oct 22, 2024 |
Prolog information
Metadata
Keywords:
You can search the Enterprise Directory contacts, Contact Center Users, Contact Center Services, and Phone Extensions, and call from the search result.
Before you begin
  • Your account administrator must integrate Avaya Experience Platform™ (On-Prem + Connect) with Avaya Aura® Device Services in the administration interface.
  • You must log in to Avaya Workspaces. For more information about logging in to Avaya Workspaces, see Logging in to Avaya Workspaces.
  1. At the top of the screen, click the Enter number field, and select one of the following:
    • Enterprise Directory
    • Contact Center Users
    • Contact Center Services
    • Phone Extensions
  2. Type a value in the field as required.
    ADDITIONAL INFORMATION:
    To search for a contact, you must enter a minimum of 1 character.
    To search Enterprise Directory contacts, Contact Center Users, and Phone Extensions, you must enter a minimum of 1 character.
    To search Contact Center Services, you must enter a complete VDN number. A partial VDN number does not display the search result.
  3. In the search list, click a name, and to make a call, click the Call icon.
    ADDITIONAL INFORMATION:
    You can call the selected number.
Related links
Search functionality