AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect)
Customer Journey widget information
The following table displays the information that you can view on the Customer Journey widget:
|
Name
|
Description
|
|---|---|
|
WebRTC interactions
|
The Customer Journey widget displays the source type and source address of the interaction. For example, if you use iOS SDK to initiate a WebRTC interaction, the source type displays iOS WebRTC, and the source address displays the integration ID.
|
|
Agent Notes
|
Agents and supervisors can click  to view the agent notes associated with a customer interaction. A number badge on the icon displays the number of notes associated with the interaction.
|