VDN of Origin Announcement (VOA) provides a short message about the requested service based on the VDN that processes the call. VOA helps you to respond appropriately to caller requests.

When the contact center routes an incoming call to a VDN with an assigned VOA, the VDN routes the call to a vector that places the call in the queue. When you answer a call, you can hear the VOA message, and the contact center connects the caller to you after the message ends. If auto-answer is enabled for you, Avaya Workspaces automatically answers the call, and you can hear a zip tone followed by the VOA message before talking to the customer.

You cannot hear the caller when Avaya Workspaces plays the VOA message. The caller can hear a ringback tone when you are listening to the VOA.