Work Card stops responding and cannot end Work Card after five minutes of network issues

Last Updated : Oct 17, 2023 |
Prolog information
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Condition

If there are network issues for more than five minutes, Work Card stops responding, and you cannot end Work Card.
  • If you try to click the End Interaction icon to end the interaction, Avaya Workspaces displays the following error message: Disconnected from the contact center, please retry when connected.
  • If you refresh the browser or press F5, Avaya Workspaces does not disconnect you from the call. You cannot Start Work, and Avaya Workspaces displays the following error message: Start work failed. Your system is not responsive.

Solution

A workaround is unavailable on Avaya Workspaces.