This section provides notes for Azure Active Directory synchronization to support systems using direct routing. Synchronization can perform a range of actions, using separate synchronization entries if necessary.

• Directory Synchronization - Add the name and telephone number details of MS Teams only users to the IP Office system directory. Also add the contact details of other contacts that the customer stores in Azure Active Directory. Note: Avaya one-X Portal does not display MS Teams only users in its directories.

• MS Teams Voice Routing Policy Synchronization - For MS Teams users, assign which voice routing policy the user uses.

• IP Office User Creation and Maintenance - The IP Office can use user details from Azure Active Directory to create and update users and extensions entries in its configuration. The IP Office can use this to create IP Office only and MS Teams+IP Office users.