The following are current known limitations for MS Teams integration with IP Office:

• MS Teams does not propagate name updates:

  In scenarios such as call transfers and forwards, the MS Teams user still sees the original call name. For example:

  • If MS Teams user Alice calls IP Office user Bob, and Bob then transfers the call to user Carol, Alice's display still shows the call as being with Bob.

• MS Teams does not propagate hold indication:

  With MS Teams, if MS Teams puts an IP Office user on hold, or vice versa, there is no indication that the call is on hold. However, the held user still hears hold music.