Creating a Voice Routing Policy

Last Updated : Oct 16, 2023 |

For direct routing, each MS Teams user is associated with a Voice Routing Policy. That policy contains PSTN usage records. Each of these usage records defines a number pattern that MS Teams checks for a match to the user dialing.

Procedure

  1. Log in to the MS Teams admin portal at https://admin.teams.microsoft.com/policies/teamsonlinevoicerouting.
  2. If necessary, select Voice and then Voice routing policies.




  3. Select Add to add a new policy. Otherwise, select an existing policy and click Edit.




  4. For a new policy, add a unique descriptive name and, if necessary, a description.
  5. To add PSTN usage records:
    1. Click Add or remove PSTN usage records.
    2. Select an existing PSTN usage from the list of those available and click Save and apply. Alternatively, to create a new PSTN usage, click Add and when completed, select it and click Save and apply.
  6. The order of the usages sets the order in which MS Teams checks matching voice routes for dial pattern matches. If necessary, select a record and click Move up or Move down.
  7. Click Save.
  8. Create any other voice policies required.

Next Steps

Related information
Creating Voice Routing Policies