How MS Teams uses the telephone numbers

Last Updated : Oct 16, 2023 |

Where possible, Avaya recommends using the telephone number and extension number format. However, the values used depend on the scenario:

Common MS Teams Telephone Number

For scenarios where you need to use the same external PSTN number for all or several MS Teams users, you can combine the PSTN number and individual extension numbers.

For example:

  • User A: 441632768000 x401

  • User B: 441632768000 x402

Individual MS Teams Telephone Numbers

For scenarios where you have an individual PSTN numbers for each user, you can configure the user with just that telephone number or with both their individual telephone number and an extension number.

For example:

  • User A: 441632768401 or 441632768000 x401

  • User B: 441632768402 or 441632768000 x402

MS Teams Extension Number Only

For scenarios where you want uses to have just an extension number, you can omit the telephone number.

For example:

  • User A: x401

  • User B: x402