There are two main types of user accounts in the IP Office solution.

• A telephony user is called an IP Office User.

• An administrative user is called a Service User.

IP Office users are defined in the main configuration settings. Service users are defined in the security settings.

A special type of Service User is the Security Administrator, with permanent access to all security settings. An IP Office system can have no Service or IP Office users configured, but the Security Administrator cannot be removed or disabled.

In order to provide a central authentication database for the Authentication and Authorization (AA) framework a secure web service is provided by IP Office to other applications. LinuxAvaya one-X® Portal for IP Office, Voicemail Pro and IP Office Web Manager use this service to 'Refer' administrative logins to the database.