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Open the ACO Interactive Menu
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*
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When calling your extension or Direct Number, press * to manage your Avaya Cloud Office account settings.
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Call Flip
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*<Flip Number>
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During an active call, press *1 up to 8 to start call flip.
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Call Recording
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*9
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During an active call, press *9 to start or end call recording.
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Caller ID Block
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*67<10-Digit Number>
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When placing an outgoing call, dial *67 before the 10-digit number to block your outgoing caller ID on the call.
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Intercom Call
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*85<Ext Number>
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Dial *85 to make an intercom call. For example: *85102 for extension 102.
Analog extensions cannot receive intercom calls.
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Voicemail
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*86
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Dial *86 to listen to your voicemail messages. Avaya Cloud Office™ does not provide message waiting indication.
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Call Park
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##*3
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Press ##*3 to park an active call.
Note: For calls between Avaya Cloud Office™ users, the caller cannot park the call using this code. The called user can park the call.
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Call Park Retrieve
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*<Park Location>
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Press * and then the Park Location to pick up a parked call.
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Call Return
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*69
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Initiate an outgoing call to the last incoming call in your call log.
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Hold
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##
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Press ## to place an active call on hold.
Note: For calls between Avaya Cloud Office™ users, the caller cannot hold the call using this code. The called user can hold the call.
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External Transfer
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##*1<10-Digit Number>
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Note that transfers shown the original caller's ID, not that of the extension transferring the call.
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Internal Transfer
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##<Ext Number>#
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Page
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*84<Group Number>#
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Make an announcement to a group and hang up when finished.
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Mute Conference Bridge Music
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*#903#
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If you are the only participant on an Avaya Cloud Office™ conferencing bridge, dialing this code mutes the hold music.
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