Configuring the IP Office ACO extensions

Last Updated : Jan 30, 2025 |
You need to change the extension number associated with each analog extension to match the ACO user's number.
  • Other extensions: The IP Office automatically creates an extensions entry for each physical extension ports. Those extensions not used as ACO extensions cannot be deleted but are not supported on an IP Office system in IP Office ACO ATA Gateway mode. See Other phones and extensions.
Important:
  • You must reboot the system after any changes to any ACO extension, user or line settings. You must do this even if IP Office Manager indicates that the changes are mergeable.
Prolog information
Metadata
Keywords:
  1. Load the IP Office configuration in IP Office Manager.
  2. From the navigation pane, select Extension.
  3. Select the required analog extension.
  4. Select the Extension tab.
  5. Change the Base Extension to match the ACO user's number.
    ADDITIONAL INFORMATION:
    ACO Value
    IP Office User/Extension Value
    Username
    UserUserUser Name
    UserUserExtension
    ExtensionExtensionBase Extension
    Password
    UserUserPassword
    Authorization ID
    UserUserAuthentication Name
  6. Select the Analog tab.
    1. Check that the Equipment Classification is set to Standard Telephone. That includes extensions used for fax machines.
    2. Check the Flash Hook Pulse Width is set to Use System Defaults. This matches the default settings for the system's configured Locale. See Adjusting the Flash Hook Timers for more details.
  7. Repeat the process for the next user extension.
  8. Click the icon.
Related links
Configuring the IP Office ACO users