Configuring the IP Office ACO users

Last Updated : Apr 06, 2023 |
When first started, the IP Office system automatically creates user and extension entries for each extension port. For the analog extension ports, use the following process to configure the extensions associated user as an ACO extension user.
You need to configure each user using the user details obtained from Avaya Cloud Office™ (see Setting up the ACO user phone details).
Important:
  • You must reboot the system after any changes to any ACO extension, user or line settings. You must do this even if IP Office Manager indicates that the changes are mergeable.
Prolog information
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Keywords:
  1. Load the IP Office configuration in IP Office Manager.
  2. From the navigation pane, select User.
  3. Select the required user.
  4. Select the User tab:
    1. Set the user's User Profile to ACO User.
    2. Set the user's Name, Authentication Name, Password and Extension values to match those provided for the user by Avaya Cloud Office™.
      ADDITIONAL INFORMATION:
      ACO Value
      IP Office User/Extension Value
      Username
      UserUserUser Name
      UserUserExtension
      ExtensionExtensionBase Extension
      Password
      UserUserPassword
      Authorization ID
      UserUserAuthentication Name
      • IP Office Manager display warnings regarding the password length not matching the IP Office system requirements. Ignore those warnings.
    3. Click OK.
  5. Delete all other users not used for Avaya Cloud Office™ extension. Avaya does not support them in IP Office ACO ATA Gateway mode and removing them helps simplify system maintenance. See Other phones and extensions.
  6. Repeat the process for the next user extension.
  7. Click the icon.
Related links
Configuring the IP Office ACO users