Create a PSAP callback hunt group

Last Updated : Apr 06, 2023 |
When using a local emergency trunk, this process allows the emergency public service access point (PSAP) to make return calls. For example, when a caller to the PSAP unexpectedly disconnects. To achieve this:
  • Create an emergency hunt group containing extensions staffed during normal business hours.
  • Create an incoming call route from the line used for outgoing emergency calls. Configured the group as the destination.
Prolog information
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Keywords:
  1. Load the IP Office configuration in IP Office Manager.
  2. Create an emergency callback group: The group should contain user extensions staffed during normal business hours.
    1. From the navigation pane, select Group.
    2. Click on the existing group "Main".
    3. Change the Name to match group's function. For example, "Emergency".
    4. Check that the Ring Mode is set to Collective.
    5. Edit the list of users: By default, the system automatically adds the first 16 extensions to the group. However, these may not match the require extension users for emergency callback calls.
      ADDITIONAL INFORMATION:
      1. In the User List, click Edit.
      2. Edit the list of users as needed.
      3. Click OK.
    6. Click OK.
  3. Route calls to the emergency callback group: From the navigation pane, select Incoming Call Route.
    1. Click the icon and select Incoming Call Route.
    2. On the Standard tab, use the Line Group ID to select the Incoming Group value used for the local emergency trunk(s).
    3. Select the Destinations tab.
    4. For the Destination and Fallback Extension settings, select the emergency callback group.
    5. Click OK.
  4. Click the icon.
Related links
Configuring the IP Office system