ContextStoreManager_CS_EVT_7

Last Updated : Apr 11, 2021 |
Prolog information
Metadata
Keywords:

Condition

Default event message text
Context Store datagrid is unavailable
Event level
Major
Trigger component
ContextStoreManager
Log file
/var/log/Avaya/services/ContextStoreManager

Cause

The causes for this alarm are:
  • Gigaspaces outage
  • Gigaspaces overload
  • CS Space is not INTACT

Solution

  1. In the Gigaspaces Web UI, check the CSSpace PU status.
    ADDITIONAL INFORMATION:
    Ensure that the status displays INTACT.
  2. If the CSSpace PU status is not intact, check the ContextStoreManager logs for errors related to starting the PU, or check the dcm logs for PU related logs at ./var/log/Avaya/services/ContextStoreManager.
    ADDITIONAL INFORMATION:
    Note:
    The path in this step refers to ContextStoreManager logsand not for the PU logs.
  3. When the issue is identified, restart the cluster.