Do we have a canned solution we use to link CC Elite to Context Store?

Last Updated : Jun 28, 2018 |
Prolog information
No. There is no direct interaction available between Contact Center Elite and Context Store. For voice calls, Avaya Aura Experience Portal (or any alternative IVR) is what writes related data into Context Store. Context Store offers a wide variety of interfaces, SDKs and plugins which can be used to do this.