AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Using Avaya Workspaces for Avaya Oceana®
Settings field descriptions
AUDIO
Name |
Description |
|---|---|
Select All |
Selects all the checkboxes. |
|
Enables or disables sound for the system. |
|
Enables or disables sound for DTMF audio tones. |
|
Enables or disables voice notification for incoming voice interactions. |
|
Enables or disables voice notification for incoming video interactions. |
|
Enables or disables voice notification for incoming chat interactions. |
|
Enables or disables voice notification for incoming email interactions. |
|
Enables or disables voice notification for incoming messaging interactions. |
|
Enables or disables voice notification for incoming SMS interactions. |
|
Enables or disables voice notification for incoming social interactions. |
|
Enables or disables voice notification for incoming Generic Channel interactions. |
System notifications
DTMF
Incoming Call notifications
Incoming Video notifications
Incoming Chat notifications
Incoming Email notifications
Incoming Messaging notifications
Incoming SMS notifications
Incoming Social notifications
Incoming Generic Channel notificationsButton |
Description |
|---|---|
Save |
Saves changes for audio notifications. |
GENERAL
Button |
Description |
|---|---|
Automatically remove non-numeric characters when pasting into the "Enter Phone Number" field |
Removes non-numeric characters entered for a phone number. |
Show Agent state timer |
Displays the agent state timer next to the agent state in the Agent toolbar. |
CRM
In the CRM tab, you can authenticate the user in CRM.
Button |
Description |
|---|---|
Authenticate User |
Authenticates the user in CRM. |
LANGUAGE
In the LANGUAGE tab, you can select a language.
Name |
Description |
|---|---|
Please choose your preferred language |
Selects the language. |
LOGS
In the LOGS tab, you can download Avaya Workspaces logs.
Name |
Description |
|---|---|
Time period selection |
Specifies the time period for which logs are stored. The options are:
|
Button |
Description |
|---|---|
UPLOAD |
Uploads a zip file with the logs for Avaya Workspaces to a pre-configured central storage location set by your administrator |
DOWNLOAD |
Downloads a zip file with the log files for Avaya Workspaces to your browser downloads folder. |
EMAIL SIGNATURE
In the Email Signature tab, you can add, update, or remove the signature. Avaya Workspaces supports only one HTML and one plain text signature for each agent.
Name |
Description |
|---|---|
HTML |
Creates HTML signature. With this, you can change the style and size of the text. You can also add images to the signature. |
PLAIN |
Creates text-only signature. |
Automatically insert my signature in all emails |
Adds the signature in all emails. |
Button |
Description |
|---|---|
Save |
Saves the email signature settings. |
To delete the signature, clear the contents and clear the Automatically insert my signature in all emails check box.
CUSTOM LINKS
In the CUSTOM LINKS tab, you can set URLs for the reports to be displayed in the CUSTOM LINKS widget.
Note:
This tab is displayed only for the supervisors.
Name |
Description |
|---|---|
Title |
Displays the title of the report |
URL |
Displays the URL for the report. |
Button |
Description |
|---|---|
ADD |
Adds the URL to the list. |
SAVE |
Saves changes for reports. |
LAYOUT
In the LAYOUT tab, you can choose your prefered layout.
Note:
This tab is displayed only if the agents have more than one layout assigned to them. This option provides the facility for agents to switch layouts choosing from the list.
Name |
Description |
|---|---|
Please choose your preferred layout |
Selects the layout. |