Text avatars

Last Updated : May 07, 2019 |

Avaya Workspaces displays text avatars next to the agent names. The avatar displays the first letter of the agent’s first name and last name.

Avaya Workspaces text avatars support Latin characters only.

The following table lists some examples:

Agent’s name

Text displayed in text avatar

Rose Bolton

 RB

The system displays the first letter of the agent’s:

  • first name

  • last name

1234

 Default avatar

The system displays the default avatar.

1Yury1

 Y

The system displays the first alphabetic character in the name.

1Joe1 2Smith2

 JS

The system displays the first alphabetic character from the agent’s:

  • first name

  • last name