Use this procedure to call your supervisor to consult about a customer. Avaya Workspaces uses the supervisor number configured in Avaya Control Manager. To create a conference call, you must add the supervisor to the interaction by using the steps to add another agent to an interaction.

You can also use the Request Supervisor feature that requests the supervisor through the supervisor Agent ID and not the phone extension. You can use this feature only when the supervisor is in the Ready state.