Replying to emails

Last Updated : Feb 28, 2021 |

About this task

You can reply to emails by using the email widget.

Procedure

  1. In the navigation menu, click the Email email icon.

    Avaya Workspaces for Avaya Oceana® displays the email widget.

  2. To respond to a customer email, click Reply or Reply All.
  3. In the To field, the application populates the email address.

    Supervisors or agents can manually enter the destination email address. Otherwise, as you type, Avaya Workspaces for Avaya Oceana® displays auto complete suggestions from your enterprise (LDAP) directory.

    Note:

    Only those email addresses that you configured before displays in auto complete suggestions.

  4. In the message body, do the following:
    1. Type the message of the reply.
    2. Optional To attach a file, click Attach File.
    3. Optional To use an email template, select the required template from the Email Templates widget.
    4. Optional To insert your signature, click Insert Signature.

    Avaya Workspaces for Avaya Oceana® automatically adds the email signature to the message body if the Automatically insert my signature in all emails option is enabled earlier in the Settings widget.

  5. Click Send.