WhatsApp integration

Last Updated : Feb 12, 2021 |

WhatsApp offers simple, secure, reliable messaging and calling on phones all over the world. WhatsApp provides an API for businesses that allows the enterprise software to message customers over WhatsApp. You can respond to customer service requests, resolve urgent customer issues, deliver timely notifications, and automate responses for frequently asked questions (FAQ). It can also be integrated into a Customer Relationship Management (CRM) system to track ticket resolution and enrich customer data.

Enrollment

The WhatsApp Business Solution program is opening in a Limited Access capacity where WhatsApp approval is required for all businesses entering the program. WhatsApp and solution providers are bringing businesses onto WhatsApp to benefit brands and the end-users.

Avaya can help customers with this enrollment; the first step is to register interest in this early access program. While the Avaya customer waits for approval from the WhatsApp team, they can start testing the integration using the Sandbox for WhatsApp. The testing is limited to only accepting messages from a single WhatsApp account and does not support the template messages.