Ctrl+Shift+/

Show or hide the list of shortcut keys.

Ctrl+[

Cycle backward through Workspaces focus areas.

Ctrl+]

Cycle forward through Workspaces focus areas.

Ctrl+Alt+,

Open Settings page.

Ctrl+Alt+.

Open Help page.

Ctrl+Alt+k

Start Work and Go Ready.

Ctrl+Shift+f

Start Work and Go Not Ready.

Ctrl+Alt+l

Finish work.

Ctrl+Alt+o

Go Ready.

Ctrl+Alt+p

Go Not Ready.

Ctrl+Alt+j

Additional Work.

Ctrl+Alt+x

Exit or sign out.

Alt+m

Open Deferred Interaction List.

Ctrl+Alt+a

Open Address Book.

Ctrl+b

Accept an interaction.

Alt+x

Close an interaction.

Ctrl+Shift+h

Hold or unhold interaction.

Ctrl+h

Toggle consult hold.

Ctrl+Alt+t

Blind transfer interaction.

Ctrl+Shift+m

Display the menu for more options from the interaction card.

Alt+v

Display the menu for dialpad from the interaction card.

Alt+c

Display the menu for consult from the interaction card.

Alt+g

Complete the consultation as a conference.

Alt+j

Extend ACW.

Alt+z

Complete ACW.

Ctrl+Alt+s

After Contact Work (for Elite).

Ctrl+Alt+y

Start coaching agent.

Ctrl followed by b

Begin barge-in.

Ctrl+i

Defer an email.

Widget area shortcuts

Ctrl+Alt+1

Select the previous widget.

Ctrl+Alt+2

Select the next widget.

Sidebar area shortcuts

Ctrl+q

Select the previous item on the left sidebar.

Ctrl+j

Select the next item on the left sidebar.

Workcard selection

Ctrl followed by .

Select the next interaction card that can be focused.

Ctrl followed by ,

Select the previous interaction card that can be focused.