Retrieving a deferred email

Last Updated : Jul 23, 2018 |

Procedure

  1. Click the Deferred interactions icon (Deferred interactions).

    The system displays the deferred interactions.

  2. Click the Retrieve deferred email icon (Retrieve deferred email) on the interaction you want to retrieve.

    The system removes the interaction from the deferred list and displays it as a work card.

    You can also retrieve draft email.

    If a deferred interaction has not been manually retrieved before the selected delay for time has expired, it is be re-presented to the agent. If this agent is unavailable, the deferred email is routed to the appropriate service.

    For administration of defer email limits, see Avaya Control Manager documentation.