Deferring an email

Last Updated : Mar 02, 2022 |

Procedure

  1. In the email interaction card, click the Defer email icon (Defer email).
  2. In the Defer reason field, select a reason.

    The system displays only those defer reason codes contained in the data groups that are assigned to the agent in Avaya Control Manager.

  3. In the Delay for field, select the period to defer the email or add a custom date and time.
    Note:

    The administrator must enable the defer custom time feature to display the custom defer date and time option on the agent or supervisor workspace.

  4. Click Defer.

    The system adds this interaction to the deferred interactions list in the agent toolbar and increases the counter by 1.