Accepting an inbound interaction

Last Updated : Jun 01, 2022 |

About this task

After you log in and start work, all incoming interactions are displayed as interaction cards in the interaction area.

Procedure

Depending on the type of inbound interaction, click one of the following icons:

  • Accept call: For an inbound voice call.

  • Accept interaction: For an inbound chat, SMS, email, social media, generic, or messaging interaction.

  • Video interaction: For a video interaction.

    Important:

    You must have a connected microphone and camera to accept a video interaction. Otherwise, Avaya Workspaces displays an error.

Result

Depending on the type of interaction, the system displays different widgets to display the relevant information to complete the interaction.