Library
Avaya Links
Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Filter
No results found
Search suggestions:
Use fewer tags and filters.
Use different search terms.
Filters
Reset
Apply filter
Login
AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Filter
No results found
Search suggestions:
Use fewer tags and filters.
Use different search terms.
Filters
Reset
Apply filter
Library
Avaya Links
Avaya Support Site
Avaya Learning
Blogs
Videos & Podcasts
Knowledge base
Report Product bugs
English
Deutsch
English
Español (México)
Français
Français (Canada)
Italiano
Magyar
Nederlands
Polski
Português (Brasil)
Русский
עברית
العربية
中文(简体)
中文(繁體)
日本語
한국어
Using Avaya Analytics™ Reports for Avaya Oceana®
Table of Contents
Filter navigation by title
Type to filter navigation items by title
Collapse
Legal
Introduction
Purpose
New in this release
Overview
Avaya Analytics™ overview
Historical reports overview
Avaya Analytics™ concepts
User roles
Subscription of reports
Getting Started
Logging on to Avaya Analytics™
Avaya Analytics™ home page field descriptions
Shared Reports page field descriptions
Standard Historical Reports page field descriptions
Reports page field descriptions
Daily page field descriptions
Reports page field descriptions
Monthly page field descriptions
Reports page field descriptions
Call Profile page field descriptions
Configuring the default landing page
Configuring the default language
Configuring the default time zone
Configuring the number of columns and rows in a grid
Configuring email addresses
Changing the user's password
Real-time reports
Real-time reports overview
Managing historical reports
Historical reports overview
Historical reports summary
Historical reports summary overview
Account by Agent Summary
Agent By Routing Service
Agent Configuration
Agent Login/Logout Summary
Agent Not Ready By Reason Code
Agent Performance
Agent Performance Summary
Agent Performance Top 5 and Bottom 5
Agent Compare
Agent Behaviour
Agent Trace
Contact Center Performance Summary
Engagement
Contact Detail Summary
Messaging Engagement Summary
Routing Service Summary
Supervisor
Supervisor Activity
Supervised Agent Activity
Supervised Agent Compare
Time Series
VDN Summary
Historical reports daily summary
Historical reports daily summary overview
Account by Agent Daily Summary
Agent By Routing Service Daily
Agent Not Ready By Reason Code Daily
Agent Performance
Agent Performance Summary Daily
Agent Performance Top 5 and Bottom 5 Daily
Agent Compare Daily
Agent Behavior Daily
Contact Center Performance Summary Daily
Routing Service Summary Daily
Supervisor Daily
Supervisor Activity Daily
Supervised Agent Activity Daily
Supervised Agent Compare Daily
Time Series Daily
VDN Summary Daily
Historical reports monthly summary
Historical reports monthly summary overview
Account by Agent Monthly Summary
Agent By Routing Service Monthly
Agent Not Ready By Reason Code Monthly
Agent Performance
Agent Performance Summary Monthly
Agent Performance Top 5 and Bottom 5 Monthly
Agent Compare Monthly
Agent Behavior Monthly
Contact Center Performance Summary Monthly
Routing Service Summary Monthly
Supervisor Monthly
Supervisor Activity Monthly
Supervised Agent Activity Monthly
Supervised Agent Compare Monthly
Time Series Monthly
VDN Summary Monthly
Call Profile reports
Call Profile reports overview
Enhanced Call Profile reports
Call Profile Abandoned
Call Profile Active Time Duration
Call Profile Answered
Call Profile Waiting in Queue
Resources
Documentation
Finding documents on the Avaya Support website
Avaya Documentation Center navigation
Training
Support
Using the Avaya InSite Knowledge Base
Home
Using Avaya Analytics™ Reports for Avaya Oceana®
__references__
Creating a dossier
Creating a dossier
Share this page
On LinkedIn
On X
On Email
PDF Export Options
This Topic
Entire Document
Last Updated :
Sep 07, 2021
|
Getting Connected
Avaya Analytics
Using
4.3.2
Table of Contents
Prolog information
Metadata
Keywords:
Use this procedure to create a dossier, which is an interactive display of call profile information of your organization.
Log in to
Avaya
Analytics™
.
Click
Create
New Dossier
.
STEP RESULT:
The created dossier displays a single blank visualization.
You can add data to the dossier in any of the following ways:
New data
: To import data from your local machine.
Existing data
: To select a dataset from one of the connected databases.
Existing Objects
: To create a new dataset using attributes and metrics available on one of the connected environments.
STEP RESULT:
The selected data is added to your dossier as a dataset.
To add a visual representation of your data, do the following:
ADDITIONAL INFORMATION:
Click the graph style of your choice from the available styles on the right-hand side.
Double-click the attributes and metrics to display the data using the graph style that you have chosen.
Select additional display options, such as size or color graph items based on attributes or metric values.
Click
Save
.
Send Feedback
In this article