Adding the Still Queued Actions

Last Updated : Dec 22, 2021 |

You can add a Still Queued start point for the Sales hunt group.

The following is an image of a completed call flow:

Procedure

  1. Under Groups, right-click Sales and select Edit.
  2. Add Still Queued to the selected options and click OK.
  3. Select the Still Queued start point under Sales.
  4. Add a new Menu action and open its Properties.
    1. In the Entry Prompts tab, add sales still queued.wav.
    2. In the Touch Tones tab, tick 1.
    3. Set Wait for a key press for up to to 3 and select OK.
  5. From Basic Actions, add a Goto action and open its properties.
    1. In the Specific tab, click Browse.
    2. Select Start Point or module, and from the list, select Sales Leave.
  6. Do the following to add a connection:
    1. Click Connection.
    2. Click Start Point and select Menu.
    3. Connect the Timeout result to the Goto action.
  7. Click the Save & Make Live icon.
  8. Do the following to make a test call that is queued.
    1. Make 208 busy and dial 301 from 207. You will hear to a message, for example You are placed in a queue and the default queued greeting is played with your queue position and estimated time answer.
    2. Wait for another 20 seconds. The call flows to Still Queued start point.
    3. Press 1 to stay in the queue. Wait, and on the second turn, do not press 1. The call is transferred to the actions in the Sales Leave call flow.
Related information
Still Queued