Creating the Queued Call Flow

Last Updated : Dec 22, 2021 |

You can add a new Queued start point for the Sales group.

The following is an image of a completed call flow:

Procedure

Under Specific Start Points for Groups, right-click Sales and select Edit.
Check Queued and choose OK.
Select the Queued start point.
From Queue Actions, add a Queue Position action and open its properties.
1. In the Entry Prompts tab, add sales queue.wav and select OK.
  
  Note:
  You can also click the Specific tab to add a prompt after announcing the caller position.
2. Connect the Start Point to the Queue Position action.
Click the Save & Make Live icon.
Make extension 208 busy and dial 301 from 207. After 10 seconds, you are placed in the queue, and sales queued.wav is played, indicating your position in the queue. If you continue to hold, you eventually hear the queued message, which repeats every 30 seconds.

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