Adding a Menu Timeout

Last Updated : Dec 24, 2021 |

You can add a Timeout option to the Menu to transfer callers to Reception through this exercise. When a caller does not make a Touch Tones selection, they are transferred to the Reception group.

The following is an image of a completed call flow:





The red arrow or arrows in the call flow are the changes added in this section.

Procedure

  1. Do the following to add the Timeout option to the Menu action:
    1. Select the AutoAttend module.
    2. Open Properties for the Menu Menu action.
    3. Select the Touch Tones tab.
    4. Select the option Wait for a key press for up to and enter 8.
    5. Select OK. The Menu action has a Timeout result.
  2. Connect the Timeout result to Transfer ReceptionTransfer Reception.
  3. Click the Save & Make Live icon.
  4. Click Yes to make the changes permanent.
  5. To test the new menu item, from any extension other than 207, make a test call to the auto-attendant module by dialing *90. After eight seconds, the call is transferred to extension 207.

Next Steps

Related information
Adding Additional Features to the Auto-Attendant