Using a Default Start Point

Last Updated : Dec 22, 2021 |

Through this exercise can use the Default Start Points > Collect to change the options available to all users when they collect their messages.

A specific start point for a specific user or group precedes a default start point.

The following is an image of a completed call flow:

Procedure

  1. In Default Start Points, select Collect.
  2. Add a Menu action and in its Touch Tones tab, add * and 2??.
  3. From Mailbox Actions, add a Get Mail action and open its properties.
    1. In the Specific tab, ensure the Caller's Mailbox option is selected.
  4. Add a Transfer action and open its properties.
    1. Change its Token Name to Transfer Extn.
    2. In the Specific tab, enter $KEY in the Mailbox action.
  5. Do the following to add a connection:
    1. Click Connection.
    2. Click Start Point and click Menu action.
    3. Click * for the call flow to Get Mail action.
    4. Click 2?? for the call flow to Transfer Extn action.
  6. Add a wav file of the options to the Entry Prompts of the Menu action.
  7. Click the Save & Make Live icon.
  8. At any extension, dial *17 and test that the new start point is operational.
Related information
Create an User Auto-Attendant