Configuring user access through the user portal

Last Updated : Aug 31, 2023 |
Prolog information
Metadata
Keywords:
Administrators can provide end users with access to recordings using the User Portal application. Refer to the Using the IP Office User Portal user guide.
  1. Log on to the Web Manager interface.
  2. Click Call ManagementUsers.
  3. Click the Edit icon next to the user to whom you want to provide Media Manager access.
  4. In the navigation pane, click User Portal.
  5. Click Enable User Portal if not enabled already.
  6. Click Enable Media Manager Replay.
  7. Click one of the following:
    • Replay All Recordings – This option allows the user to access all call recordings.
    • Replay Own Recordings – This option allows the user to access their own call recordings plus any specified using the following settings:
      • Replay Recordings For Group – Add those groups for which the user can access group recordings. The user does not need to be a member of the group.
      • Others – Enter a list of line numbers, account numbers and user extension numbers, separated by semi-colons. The list can be up to 128 characters long.
  8. Click Download Recordings if you want the user to be able to download copies of recordings.
    ADDITIONAL INFORMATION:
    Other:
    • Downloaded recordings are unencrypted and outside the control of the Media Manager application including the audit trail. Therefore, you must on download recordings if assured that their storage and usage will continue to comply with local data protection and privacy requirements.
  9. Click Update.
Related links
Configuring Media Manager Access