Note:
When you configure NAS or any connector for the archival process, and when the Media Manager file is processed from source to the destination, along with new recordings it also archives the old recording file into the configured NAS or connector driver.
If a recording file is deleted in the call storage path due to Days to Retain Calls or space limit, the media manager checks the recording file in the NAS or connector archival. If you cannot play the recording in NAS, then please contact your administrator.