AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
Administering Avaya IP Office™ Platform Media Manager
Downloading recordings
You can download recordings from Media Manager.
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You can only download up to 50 recordings at a time.
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The files are downloaded in OPUS file format.
Other:
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Downloaded recordings are unencrypted and outside the control of the Media Manager application including the audit trail. Therefore, you must on download recordings if assured that their storage and usage will continue to comply with local data protection and privacy requirements.
- Log on to the Web Manager interface.
- Click .
- If necessary, search the recordings to show the recordings required (see Searching recordings using the search text box and Filtering the recordings displayed).
- Do any one of the following:
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To download a single recording, click the
icon next to the recording.
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To download multiple recordings, select the check box next to the recording you want to download and then click Download.
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The files are downloaded as a zipped file.
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The zip file includes a HTML file containing call details for each recording. When the zip file is unpacked to a folder, you can open the HTML file in a browser to see file details and playback the downloaded recordings.
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