Since IP Office Release 11.0 and later do not support Contact Recorder, you must back up Contact Recorder prior to upgrading your IP Office.

If you have your Contact Recorder on your primary hard disk, you must provision a secondary HDD before migrating to Media Manager as Media Manager supports only secondary HDD to store the media files. After migration, the recordings must be moved to the secondary HDD and the Call Storage Path must be updated to a partition on the secondary HDD.

The secondary HDD must be activated through the Web Control menus. For more information on adding secondary HDD and activating the HDD, see Activating additional hard drives.

Administrator initiating the migration must have Media Manager Administrator rights.

Media Manager and Contact Recorder must be on the same server.