Ensure you have backed up the Contact Recorder database before upgrading to IP Office Release 11.0 or later releases.
Log on to the Web Manager interface.
Click ApplicationsMedia ManagerMigration
STEP RESULT:
IP Office prompts you to confirm migration of your Contact Recorder database.
Click Yes to confirm.
STEP RESULT:
IP Office displays a message Media Manager migration has started and shows the completion percentage of migration. After the migration process is over, a summary of the process is provided.
Next steps
The Call Storage Path does not get migrated. Administrators must ensure that the Call Storage Path for Media Manager and Contact Recorder are the same. If they are different, media files from the Contact Recorder Call Storage Path must be copied to the Media ManagerCall Storage Path while maintaining the internal directory structure of Contact Recorder. This ensures playback of the recordings archived through Contact Recorder.
If any NAS configuration has been migrated, administrators must configure the password for the NAS after migration.
Administrators must select an Active Connector to be used for remote archiving.
