You can automatically record outgoing external calls that use a particular account code.
Start IP Office Manager and load the system configuration.
On the navigation pane, click Account Code.
Click the Voice Recording tab.
Configure the settings as required:
ADDITIONAL INFORMATION:
Name
Description
Record Outbound
Sets the frequency of call recording:
None: Do not record calls.
On: Record calls if a recording channel is available.
Mandatory: Record calls if a recording channel is available. If no recording channel is available, return busy tone to the caller.
xx%: Record calls at the set percentage. For example, setting 25% records 1 call in every 4 on average.
Record Time Profile
Optional. Select an existing IP Office time profile to specify when the IP Office uses the automatic call recording settings. If no time profile is selected, the IP Office uses automatic call recording all the time.
Recording (Auto)
Set the destination of the call recordings. The options are:
Mailbox
Store the recordings in the voicemail mailbox selected. Users can access and manage these recordings using the voicemail mailbox controls.
Voice Recording Library
Transfer the recordings to Media Manager.
Voice Recording Library Authenticated
This is a legacy setting. It operates the same as Voice Recording Library.
