Acknowledging the crisis alert

Last Updated : Jan 22, 2021 |

About this task

As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following notifications on your phone:

  • Alert tone

  • LED flashes

  • The screen displays the emergency caller information.

If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at the other watcher's IP Phone stops.

You can use the same procedure to acknowledge the crisis alert even when the phone is locked.

Before you begin

Ensure that your system administrator designates you as a crisis alert watcher.

Procedure

  1. The phone screen displays the emergency caller name and extension.
  2. Press OK.
  3. The phone screen displays the details of an emergency caller.

    If there is a new crisis alert while you are viewing the details of the current alert, then the phone plays the alert tone again. To view the new crisis alert details, press Back.