You must configure Call Originator Redaction to protect customer data stored in the database and shown in Realtime reports. When you enable this feature, Avaya Analytics™ redacts the originating caller number in your reports.
Procedure
Log in to the Cluster Control Manager (CCM) console as the customer user.
Switch to being the root user by entering the command su.
To run the Analytics Administration script, use the following command:
ccm release orca analytics
Select Deployment by pressing the corresponding number.
To select the GDPR option, enter the corresponding number.
To view the current settings for the Call Originator Redaction feature, select the Show current GDPR configuration option, enter the corresponding number.
Depending on whether the Call Originator Redaction feature is enabled or disabled, the screen displays the following:
GDPR is currently enabled.
GDPR is currently disabled
Return to the previous page by entering b.
Quit the current page by entering q.
Return to the main menu by entering m.
To enable the Call Originator Redaction feature, select the Enable GDPR configuration option, enter the corresponding number.
In the Proceed with disabling GDPR for Historical and Realtime reporting value field, type Y or N to cancel the operation.
Warning:
Setting the GDPR value requires CDR pod(s) restart.
To disable the Call Originator Redaction feature, select the Disable GDPR configuration option, enter the corresponding number.
In the Proceed with disabling GDPR for Historical and Realtime realtime reporting value field, type y.Entering n cancels the operation.
Warning:
Setting the GDPR value requires CDR pod(s) restart.
