Avaya Analytics chart and images fail to download

Last Updated : Sep 19, 2020 |

Condition

During an air gap deployment using an outbound proxy, the Avaya Analytics™ chart and images fail to download when the user runs the agn download command in the ccm-agn-ctl container.

Cause

CA certificate of image repository server is not valid or updated.

Solution

Procedure

  1. In the ccm-agn-ctl container, copy the .pem or the .cer version of your proxy CA certificates to the following directory:

    /etc/pki/ca-trust/source/anchors/

  2. Run the following command:

    update-ca-trust

  3. Run the following command:

    agn download