License node error message displayed at login

Last Updated : Jul 13, 2022 |

Condition

When you log in to Cluster Control Manager, the node license state is a value other than Normal.
Important:

After the 30-day licensing grace period elapses, the Common Services cluster is uninstalled. Product data is not preserved.

Error messages

The following are examples of error messages that might be displayed when the licensing state is Grace Period.

  • If no Common Services node license is available, you will see a message similar to the following:

    Node License Error - Grace Period!
The cluster has 29 days left in CSP Node License violation grace period!

  • If only some of the required Common Services node licenses are available, you will see a message similar to the following:

    Node License Error - Grace Period!
The cluster is only able to acquire 1 license for the 3 deployed nodes. Make sure the license server has an installed Common Services license with a sufficient node count for your deployment. Note, 1 node(s) will be deleted from the cluster to ensure the deployed node count matches the acquired license count.

When the licensing grace period ends, you might see an error message similar to the following:

Node License Error - RESTRICTED!!!
The 30-day licensing grace period has ended. All cluster nodes have been shutdown because the cluster could not acquire licenses for the 3 deployed nodes. Before powering up cluster nodes, make sure the licensing server is reachable and has an installed Common Services license with a sufficient node count for your deployment. For more information about powering up the cluster, see your solutions Maintaining and Troubleshooting documentation.

Solution

Procedure

  1. To resolve the licensing error, verify that the license is loaded on the WebLM server or on System Manager.
  2. If you did not define the correct license server during deployment, run the updateLicenseService <license_service> command.

    <license_service> is the System Manager FQDN or IP address, or the WebLM service FQDN or IP address and port running inside the customer network. For example:

    • smgr.example.com

    • weblm.example.com:52233

    After running the updateLicenseService command, wait up to ten minutes for the license audit to refresh and license state to update.