Creating hierarchy qualification prompt

Last Updated : Aug 27, 2020 |
Using a hierarchy qualification prompt, you can create a customized report filter using attributes and attribute elements from:
  • A specific hierarchy
    For example, you can select agents with a specific skill from an agent groups hierarchy.
  • All hierarchies in the project
    For example, you can select agents with different skills from an agent groups hierarchy.
  • Specific hierarchies returned by a search object
Note:
While running a report or document, hierarchical or cascaded prompts remain available in the Available list even after moving them to the Selected list.
  1. Log in to Avaya Analytics™.
  2. Click CreateNew PromptHierarchy Qualification Prompt.
  3. On the Definition tab, in the Reduce the number of hierarchies available at run time area, select one of the following:
    ADDITIONAL INFORMATION:
    • All hierarchies: To choose all hierarchies.
    • Choose a hierarchy: To choose a hierarchy from the list, click Select Hierarchy, choose a hierarchy from the available list, and click OK.
    • Use a predefined list of hierarchies: To add the required hierarchies to a predefined list, click Add, move the required hierarchies from the available list to the selected list, and click OK.
    • Use the result of a search object: To use the search object results to choose the hierarchies, click Select Search.
  4. On the General tab, do the following:
    1. In the Title field, type the title.
    2. In the Instructions field, type the instructions for the hierarchy qualification prompt.
    3. If the user input is mandatory, select Prompt answer is required check box.
    4. To define the minimum number of qualifications, select Minimum number of qualifications check box and type the minimum number.
    5. To define the maximum number of qualifications, select Maximum number of qualifications check box and type the maximum number.
    6. To save a specific answer as a default prompt, in the Personal answers allowed field, click Single or Multiple.
    ADDITIONAL INFORMATION:
    If you select Single, you can save one personal prompt answer.
    If you select Multiple, you can save multiple answers for different situations.
  5. On the Style tab, select the required style specifications.
  6. On the Qualification tab, select the required expressions and conditions.
  7. Click the Save icon.
    STEP RESULT:
    The Save As dialog box opens.
  8. In the Name field, type a name for the prompt.
  9. In the Description field, type the description for the prompt.
  10. Navigate to the appropriate location, and click OK.