Viewing a Call Profile report dossier

Last Updated : Mar 25, 2021 |
Prolog information
Metadata
Keywords:
Use this procedure to generate and view a Call Profile report dossier.
Important:
To run a document, you must only use Supervisor credentials.
  1. Log in to Avaya Analytics™.
  2. On the Home page, in the navigation pane, click Shared Reports.
  3. In the content pane, click Standard Historical Reports.
    STEP RESULT:
    Avaya Analytics™ displays the Standard Historical Reports page.
  4. Click Call Profile.
  5. On the Call Profile page, click the required Call Profile report.
    ADDITIONAL INFORMATION:
    For the list of available reports, see Call Profile page field descriptions.
  6. On the input prompts, specify the values.
    ADDITIONAL INFORMATION:
    For information about input prompts, see Input prompts.
  7. Click Run Dossier.
    ADDITIONAL INFORMATION:
    Avaya Analytics™ displays the dossier based on the input prompts.
    The dossier displays data for the following intervals: 15 mins, 30 mins, Hours, Daily, Weekly, Monthly, and Yearly. The default interval is Weekly.
Related links
Input promptsDossier summary page controls